Looking for answers? Here are our most frequently asked questions.

Feel confident about your investments. If you don’t find answers here, please contact us. Our Customer Service will be happy to help.

Opening a deposit account

Details and additional information about how to open a deposit account.

What is the deposit account?

The fixed-term deposit account by Banca CF+ is a simple, clear, and straightforward investment.

You can lock in your savings with rates up to 3,50% for 12 to 60 months and choose between an easy-access or fixed-term range.

With the Banca CF+ deposit account, funds that are not invested earn interest, and when you choose to activate a fixed term, you will enjoy higher returns.

How many deposit accounts can I open?
Who can open the deposit account?
How many deposit account holders can there be?
How do I open the deposit account?
To open my deposit account successfully, do I need to make an account verification transfer?
Which documents do I need to open a deposit account?
What do the identification documents need to have?
How does the electronic signature work?
Is the electronic signature service free?
Where can I find the Application Number?
What do you mean by linked account?
Is it possible to change the account linked to my deposit account?
What is the minimum balance to open the deposit account?
Is it possible to deposit €10,500?
Is there a maximum amount to open the deposit account?

Bank transfer

Details and extra information about verification transfers and sending money to your deposit account.

What do I need to know about verification transfers and sending money to my deposit account?

Verification transfers and deposits into your deposit account must be sent via SEPA transfer, where they are received automatically within 24 hours after they are sent. It is not possible to transfer money into your account using different channels (e.g. SWIFT or instant transfers between banks).

Terms

Details and additional information about the terms and limits of the deposit account.

What fixed term options are available for the Banca CF+ deposit account?

You can lock in your savings by choosing between an easy-access or fixed-term range.

What are the features of the fixed-term range?
What are the features of the easy-access range?
How does withdrawal work?
What is the minimum amount that can be withdrawn?
Can I make two withdrawal requests at the same time?
Is there a maximum number of terms I can activate?
What is the minimum amount for each term?
Can I decide to change the length of the term?

Returns

Details and additional information about returns and how interest is paid on the deposit account.

What is the return on the deposit account?

The return on the deposit account varies based on the option you choose: easy access or fixed term.

 

The rates for fixed-term funds are:

12 months: 3,50%

18 months: 3,25%

24 months: 3,25%

36 months: 2,80%

48 months: 2,80%

60 months: 2,80%

 

The rates for easy-access funds are:

12 months: 3,20%

18 months: 2,90%

24 months: 2,90%

36 months: 2,40%

48 months: 2,40%

60 months: 2,40%

Additionally, funds that are not invested will earn 0,20%.

The rates shown are gross, on an annual basis.

When can I receive the interest?

Costs

Details and additional information about the deposit account costs.

Does the customer pay the stamp duty?

Yes, the customer pays the stamp duty.

Are there other costs for maintaining the deposit account?

Security

Details and extra information about the stability and security of the deposit account.

Is the deposit account secure?

The deposit account is a secure product. The main risk is counterparty risk, namely that Banca CF+ would be unable to pay back the full or partial available balance to the customer. For this reason, the bank is part of the Interbank Deposit Protection Fund, which protects customers by guaranteeing the repayment of savings up to €100.000.

Internet Banking

Details and additional information about how to access Internet Banking.

How can I access Internet Banking?

For security reasons, your Internet Banking login details will be sent to you separately. When activating the account, you will receive an email containing your user ID, and your PIN will be sent to the phone number you indicated when you registered. When you first log in, you will be asked to personalise your password.

What should I do if I lose my Internet Banking login details?
How do I change the IBAN for my linked account?
How do I change the email address associated with my deposit account?
How do I change the way I receive documents from the bank?
What is Secure Call?
How can I keep track of the interest accrued on my deposit account?

Closing a deposit account

Details and additional information about how to close the deposit account.

Can I close the deposit account?

Yes, initially, you can decide to close the deposit account without charge, within 14 days after opening the account. Cancellation will take place as soon as we receive the notification. In this case, we will return the deposited funds with no interest payment.

Afterwards, you can decide to close your deposit account at any time. However, if you have fixed terms in place, your request will only be effective once they have expired.

How do I close the deposit account?

Esagon Account

Details and information about changing from Esagon to the Banca CF+ Deposit Account.

I don’t see the Esagon Account website any longer. Which site should I use going forward?

All the information about the new Deposit Account will be available via a special page on the bank’s website: www.bancacfplus.it/conto-deposito/. For information about the Esagon Account, please contact Customer Service. The Fact Sheet with the current interest rates for the new Esagon Account terms is available via your personal Internet Banking or in the Transparency section of the website.

Has the Customer Service contact already changed?
Can I continue to use my Esagon Account?
Will the conditions for existing terms on my Esagon Account change?
Can I invest the available balance from my Esagon Account in my new Deposit Account?
How do I take advantage of all the benefits and higher yields of the Banca CF+ Deposit Account?
How do I open a new Banca CF+ Deposit Account?
What are the features of the new Deposit Account?
What are the benefits of the Banca CF+ Deposit Account?

Contact us

Details and extra information about contact methods and help with your deposit account.

How can I get help with my deposit account?

To receive assistance with your deposit account, you can contact Customer Service by phone or using the forms in the Contact section

You can contact Customer Service using the freephone number (+39) 800 545 999, or (+39) 051 499 2133 for calls from abroad. Customer Service is open daily from 6 am to midnight.

Definitions and meanings

A short glossary containing useful terms.

What is the FITD?

The FITD (Fondo Interbancario di Tutela dei Depositi), the Interbank Deposit Protection Fund, is a private law consortium of Italian banks established in 1987 on a voluntary basis, which guarantees savings protection of up to € 100,000 for depositors at the member banks.

What is CET 1?
What is the FATCA?
What is the CRS?